No, we do not accept returns for posters, keychains, or action figures unless the product is damaged or defective on arrival.
We accept all major payment methods through Razorpay, including Credit Cards, Debit Cards, Net Banking, UPI, and popular Wallets.
Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary based on your location. Please refer to our Shipping Information page for more details.
You can reach our friendly customer support team through our Contact Us page, where you’ll find a contact form and our email address. We’re here to assist you with any questions or concerns you may have.
We sell anime-themed merchandise including posters, keychains, and action figures.
Contact us within 48 hours of delivery with clear photos/videos at support@otakusenpai.in or call/WhatsApp us at +91 8949760317.”
If it’s our mistake (wrong or damaged product), we cover the cost. If the damage is caused after delivery or the address provided is incorrect, the customer bears the return shipping charges.
Once shipped, we will email/SMS you the tracking number and courier partner details.
Metro cities: 3–6 business days.
Non-metro areas: 5–9 business days.
Currently, [No]
No, currently we only ship within India.
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
Creating an account is easy! Simply click on the “Sign Up” link at the top of the page and follow the prompts to enter your information. You’ll then have access to order history, wishlists, and faster checkout.
If an item you’re interested in is currently out of stock, you can sign up for notifications to be alerted when it becomes available again. Just enter your email on the product page, and we’ll notify you as soon as it’s back in stock.
Please contact our customer support team as soon as possible if you need to change your shipping address after placing an order. We’ll do our best to assist you, though changes may be subject to the order’s processing stage.
Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible.